How do you find out whether a claim has been paid,
how much has been paid, to whom payment was made, and how much you
still owe? What should you do if you do not understand how the claim
was adjudicated? How do you know if your mail order prescriptions
have shipped? How do you obtain additional cards? The answers are
below.
CoreSource maintains a section of their web
site specifically for participants. It is called CoreView. It is
your online gateway to benefit information. Register as a
participant and you will be able to check the status of claims,
request ID cards, research health-related issues, understand your
Explanation of Benefits (EOB), and access a glossary of terms. You
will be able to access both medical and dental claims for yourself
and each of your dependents.
To set up your account or to log in to your
account, go to
www.coresource.com. The site
lists an option to download claim forms; however, our plan does not
maintain claim forms on the CoreView site. You should obtain forms
by visiting the "Forms and Notices" page.
If you cannot resolve your questions by going
to CoreView, you can call CoreSource customer service number that is
reserved especially for MABT clients. The toll-free number is
888-742-8631. We recommend you make good notes of your
conversation, including the date and time of the conversation and
with whom you spoke. Your notes will be helpful if you need to make
a follow-up call.
Those who subscribe to the Superior Dental PPO
can call Superior at 937-438-0283 or toll-free at
800-762-3159 with their claims questions.
